1. Purpose of ThisPolicy

This Privacy Policy explains how we manage your personal data—including sensitive health information—when you interact with our clinic or website. It also outlines your rights and our responsibilities.

2. Your Consent

By becoming a patient of MTHFR Support, you consent to our practitioners and authorised staff accessing your personal information for the purpose of delivering quality healthcare. Only those involved in your care will access your data. If we need to use your information for any other reason, we will ask for your permission first.

Please note: Without certain personal information, we may not be able to provide our services.

3. Why We Collect Your Information

We collect your personal data to:

  • Assess and manage your health needs
  • Deliver personalised clinical care
  • Handle administration such as bookings, payments, or internal audits

4. What We Collect

We may collect information including:

  • Your name, date of birth, address, phone number, and occupation
  • Medical history, presenting issues, medications, allergies, family history
  • Lifestyle data, test results, and other diagnostic information

5. Choosing to Remain Anonymous

You may request to remain anonymous or use a pseudonym, unless it is impractical or illegal for us to fulfill that request.

6. How We Collect Information

We gather your data in several ways:

  • When you register as a patient or attend a consultation
  • Through online bookings, emails, phone calls, or social media messages
  • Via our website or forms submitted online
  • From third parties (e.g. GPs, specialists, hospitals, Medicare, insurers) if relevant and authorised

7. When & Why We Share Your Information

Your data is shared only with your consent or where required by law, including:

  • Other healthcare professionals involved in your treatment
  • Insurers or employers if needed for compensation or return-to-work plans

We do not sell or share your information for marketing purposes. If you opt-in, you may unsubscribe at any time.

8. Data Security

We store all personal information securely using encrypted, password-protected systems. Your information may exist in:

  • Electronic medical records
  • Secure files, documents, and communications

All staff and contractors are bound by confidentiality agreements. When no longer needed, your data is safely deleted or de-identified.

9. In Case of a Data Breach

We take every precaution to avoid data breaches. If a breach occurs that could cause harm, we will:

  • Notify you as soon as possible
  • Report the incident to the Office of the Australian Information Commissioner (OAIC), if required

10. Accessing or Updating Your Information

You can request to access or correct your information at any time.
To do so:

  • Submit a written request with your full name and date of birth
  • Email us at: info@mthfrsupport.com.au
  • We’ll respond within 7 business days

11. Making a Complaint

We take privacy complaints seriously.

Please direct any concerns in writing to:

Email: info@mthfrsupport.com.au
Mail: PO Box 1265, Neutral Bay Junction, NSW 2089

If you're unsatisfied with our response, you may contact the OAIC:
www.oaic.gov.au |

Collection Statement

We collect personal data when you:

  • Visit our website or make a booking
  • Complete a form, submit health test results, or process a payment

This may include:

  • Your name, email, phone number, and address
  • Medical or pathology test results

Your data is used only to support your care and improve service delivery. We never share it without your consent. With permission, we may use it for internal research or marketing.